Contact

Last updated: September 5, 2026

The direct support mailbox is support@imageee.net. For structured product reports, the preferred path is still the Feedback page because it keeps category, message, and trace context in one place.

What to include in your message

Effective reports usually include: expected result, actual result, steps to reproduce, and whether the issue is consistent across multiple files. If the issue is format-specific (for example HEIC, AVIF, PDF split/merge), mention the exact workflow and target output format.

Feedback delivery and reference handling

The structured feedback form stores a submission reference before inbox delivery is attempted. If email routing is temporarily unavailable, the report is still recorded with that reference so it can be traced during support review. For urgent issues, include the reference ID when mailing support@imageee.net directly.

Sensitive data handling guidance for reports

Do not attach confidential originals unless absolutely required for debugging. Prefer redacted samples and minimal reproducible files. If a report involves personal, contractual, or regulated content, remove unnecessary identifiers from filenames and screenshots before submission. The team needs reproducibility signals, not full private datasets.

Policy and legal questions

For policy-related requests, submit through the same channel and select an appropriate category. If your request involves privacy, data handling, or legal compliance, include the affected URL, timestamp, and a concise description of the issue so the team can route it correctly.

Response expectations

Response time depends on severity and workload. Critical production blockers are prioritized before general feature requests. Non-urgent suggestions are reviewed in roadmap cycles and may be bundled with related improvements.